Customer Support Agent (Remote – US) 346 views

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Customer Support Agent (Remote – US)

Are you someone who enjoys helping people and solving problems? If so, the Customer Support Agent position at CoinFlip might be the perfect job for you! This is a full-time, remote job, meaning you can work from the comfort of your own home. CoinFlip is a growing company that helps people buy and sell cryptocurrency safely and easily. If you have good communication skills and enjoy helping customers, keep reading!

About CoinFlip

CoinFlip is a global company that focuses on digital currency, such as Bitcoin and other cryptocurrencies. Founded in 2015, CoinFlip is known for having the world’s largest network of cryptocurrency kiosks, with over 5,000 kiosks in countries around the world. These kiosks make it easy for people to buy and sell cryptocurrency using cash.

In addition to the kiosks, CoinFlip also offers personalized services like CoinFlip Preferred, which gives special attention to investors. CoinFlip is a fast-growing company, having been listed on the Inc. 5000 and Deloitte Technology Fast 500 lists for several years in a row.

Why work at CoinFlip?
CoinFlip has received many awards for customer service and growth, and they are recognized as one of the best places to work in Chicago. They offer great benefits, and the team is friendly and supportive. At CoinFlip, you’ll be part of a company that values hard work, creativity, and a positive attitude.

Job Title: Customer Support Agent (Remote – US)

Location: Remote (Work from anywhere in the United States)
Pay: $18 – $19 per hour
Job Type: Full-time
Shift and Schedule: Weekends as needed, Overnight shift
Benefits: Dental insurance, Paid time off, Retirement plan, Vision insurance
Posted: 7 days ago
Job ID: JR100148

Job Description: What Will You Do as a Customer Support Agent

As a Customer Support Agent at CoinFlip, your main responsibility will be helping customers who use the CoinFlip cryptocurrency kiosks. You will be assisting customers in many ways, such as:

• Registering users: Helping new customers sign up and get started with the kiosks.
• Increasing buy limits: Some customers might want to buy larger amounts of cryptocurrency, and you’ll help them increase their limits.
• Helping with transactions: If customers have trouble completing transactions at the kiosks, you’ll assist them step by step.
• Answering questions: You’ll be answering questions about cryptocurrency, including how to use the kiosks, how to buy or sell, and other general questions.
• Initiating compliance investigations: Occasionally, you might need to start an investigation if a customer’s transaction needs to be checked for security reasons.
• Fixing technical problems: If a customer has trouble with the kiosk machine, you’ll help find a solution to fix the issue.

This job is all about helping people and making sure they have a smooth experience when using CoinFlip’s kiosks. You will also be part of a team that supports customers from different parts of the world. Your work will help make digital currency easier for people to use.

What You Need to Know to Be Successful in This Role

To do a great job as a Customer Support Agent, you should have the following skills:

• Good Communication Skills: You’ll need to talk to customers on the phone and help them solve problems. Being clear and friendly will help a lot!
• Phone Etiquette: It’s important to be polite and professional when answering calls. Customers will appreciate your help if you are patient and kind.
• Problem-Solving Skills: Sometimes things go wrong with the kiosks, and you’ll need to help fix those problems.
• Interest in Cryptocurrency: You don’t need to be an expert, but it helps if you are interested in cryptocurrency and how it works. If you don’t know much about it yet, that’s okay – you’ll get training!
• Spanish Language Skills: If you know Spanish, it will be a plus because you’ll be able to help Spanish-speaking customers.

What Are the Job Requirements

Here’s a list of what is required for the Customer Support Agent position:

• Must be 18 years or older: Since this is a full-time job, you’ll need to be an adult to apply.
• Experience in customer service: This could be phone-based or in person. If you’ve worked in a job where you helped people, that’s great experience for this role!
• Phone etiquette: You’ll be using the phone a lot in this job, so knowing how to speak clearly and kindly on the phone is important.
• Willing to work weekends or overnight: The job may require you to work weekends or overnight shifts. This can be a great option for people who need flexible hours.
• Ability to work remotely: Since this is a remote job, you will need to have a quiet place to work with a computer and a stable internet connection.

Benefits of Working at CoinFlip

CoinFlip offers several benefits to full-time employees, including:

• Dental insurance: You will get help paying for dental care.
• Paid time off (PTO): You can take days off when you need them, and you will still get paid.
• Retirement plan: CoinFlip will help you save money for when you retire, so you can feel secure in the future.
• Vision insurance: If you need glasses or eye care, CoinFlip will help cover those costs.

These benefits make working at CoinFlip a great opportunity, as they help you take care of yourself and your family.

How to Apply for the Customer Support Agent Position

If you think this job is a good fit for you, here’s how you can apply:

1. Create an Indeed account: Before you can apply, you’ll need to make an account on the Indeed website.
2. Submit your application: After creating your account, go to the CoinFlip job posting and apply directly through the Indeed platform.
3. Get ready for an interview: If CoinFlip likes your application, they will reach out to you for an interview. During the interview, they will want to hear about your experience and how you can help customers.

Why Should You Apply

If you enjoy helping people, solving problems, and are excited about working with new technology like cryptocurrency, the Customer Support Agent job at CoinFlip is a fantastic opportunity. You will get the chance to work with a company that is growing quickly and has a lot of exciting plans for the future.

In this role, you will not only help customers use cryptocurrency, but you will also grow your skills in customer service and technology. Plus, since this is a remote job, you’ll have the flexibility to work from anywhere in the U.S.!

Final Thoughts

CoinFlip is looking for a friendly, helpful, and dedicated Customer Support Agent to join their team. This is a remote job that offers great pay, benefits, and the chance to work with a fun team. If you are ready to start your career in customer service and cryptocurrency, this job could be a great fit for you.

Don’t wait – apply today and join the CoinFlip family!

Job Title: Customer Support Agent (Remote – US)
Company: CoinFlip
Location: Remote
Pay: $18 – $19 per hour
Benefits: Dental insurance, Paid time off, Retirement plan, Vision insurance
Job Type: Full-time